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Return / Exchange Your Order

Any item that you don’t love can be exchanged or refunded within 60 days from the date of purchase. Item(s) must be in new, unworn, unwashed condition with original tags attached. It’s that easy!

EXCLUSIONS: Hats, gaiters, underwear, swimwear without hygienic liners, pet apparel, pet accessories, and all items marked FINAL SALE are not eligible for return or exchange.

We inspect all returned product using the guidelines above for exchange or refund eligibility and reserve the right to refuse any return or exchange that we deem ineligible.

We deduct $9.99 for shipping label costs on returns, from the total product refund. Customers selecting an exchange will receive a courtesy return label.

If your return / exchange is a gift or international purchase, please include a note with your item(s) that includes the original order number, your name, shipping address, email address and desired style, size, and color to:

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Hours: Mon-Fri 9:00 am - 5:00 pm MST

Email us:  info@jrbanx.com

Official website of JRBANX fashion brand, customized fashion items!

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